Privacy Policy

1: Introduction and Purpose

A privacy policy is a statement or legal document (in privacy law) that discloses some or all of the ways a company gathers, uses, discloses, and manages a customer or client’s data. Personal information can be anything that can be used to identify an individual, not limited to the person’s name, address, date of birth, contact information, ID issue, and expiry date, medical history.

The purpose of this policy is to state how 360Medlink collects, handles, and processes data of its customers/clients. This policy explicitly describes whether the information is kept confidential or is shared with third parties.

It is our policy as 360Medlink to comply with all laws, rules and regulations governing Privacy Policy agreements in all the countries in which we operate.

This policy applies to 360Medlink and its subsidiaries. Reference to 360Medlink in the Policy shall implicitly refer to 360Medlink and all of its subsidiaries.

2: Privacy Policy

As 360Medlink business models revolve around handling sensitive customer/client information we find it incredibly important to establish trust with the users. A clear and comprehensive Privacy Policy agreement that tells users exactly what information the company collects and what it does with that information inspires confidence in a business.

This Privacy Policy explains how 360Medlink collect and protect your personal information. If you have any questions that this policy does not address, please contact us at info@360Medlink.com or 774 Saint-Paul west, Suite -109, Montreal Canada.

As explained below, we collect information from you in various ways when you interact with our products and services. By completing your account set-up on our website, you have consented to our collection and use of information. Please note that if you choose to collaborate in any offering advertised on our website, you may be required to agree to a separate agreement, including, but not limited to, new or additional privacy notices or terms of use.

3: What Information is collected

360Medlink collects a variety of information that customers/clients provide directly to us. We process the customer information when necessary to provide customers with the services that they have requested when accepting our Terms of Services or where we have obtained your prior consent, or where we have a legitimate interest to do so. For example, we may have a legitimate interest to process your information for security, testing, maintenance, and enhancement purposes of the services we provide to customers, or for analytics, research, and reporting purposes. Without customer information, we cannot provide the services you have requested, or you may be limited in your use of services

Non-Personally Identifiable Information

360Medlink collects Non-Personally Identifiable Information from customers/clients regarding the usage of our products and services. Non-Personally Identifiable Information refers to data that does not, by itself, identify individual persons and may include, without limitation, website pages viewed, articles, presentation and videos viewed, time spent using certain features of the website, demographic data such as server locations, cookies existing on your devices used to access 360Medlink, search criteria used and results, date, time, connection speed, internet protocol (“IP”) address, which may also be contained on server logs, and/or other information which does not specifically identify you. We collect this information using various technologies, including, but not limited to, cookies and server logs. “Cookies” are pieces of information that may be placed on your device by a website for the purpose of facilitating and enhancing your communication and interaction with that website. “Server logs” can be either a single log file or several log files automatically created and maintained by a server of activity performed by the server, which can include information about any transaction you conduct with the server.

Personally Identifiable Information

360Medlink also collects Personally Identifiable Information from you when you interact with our products and services and communicate with a member of our team, including but not limited to, when you sign up for an account, verify your identity, or send us an email through the 360Medlink website. Personally Identifiable Information refers to information that allows us to identify you personally. Such information may include but is not limited to, your email address, name, phone number, birthday, age, Social Security number, physical address (such as home or business address), or other information you provide or upload to the website (such as photographs, answers to questionnaires or surveys, or responses filled in on blank forms made available on the site).

We refer to Personally Identifiable Information and Non-Personally Identifiable Information collectively herein as “Personal Data”. We may collect and store information, which could include Personal Data, locally on your computer or device using mechanisms such as browser web storage or application data caches.

Our collection of Personal Data is necessary to our legitimate interests, which serves as our lawful basis for processing your Personal Data. Such legitimate interests are to run our business, keep our records updated, ensure legal and regulatory compliance, fulfil our obligations as a registered Digital Health solution provider, develop our products/services, and inform our marketing strategy.

You may obtain confirmation and a copy of the Personal Data we’ve collected from you by contacting us at  info@360Medlink.com.

We will only retain your Personal Data for as long as necessary to fulfil certain legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.

We use analytics programs and service providers, such as Google Analytics, which can use first-party cookies to report on your interactions with the 360Medlink website. Google Analytics collects information including, but not limited to, the time of each of your visits to the 360Medlink website, whether you have visited the 360Medlink website before, what site referred you to the 360Medlink website, and what pages you viewed on the 360Medlink website.

This Privacy Policy does not cover the collection of information by cookies or other methods by third parties, such as our business partners. We do not control how such third parties collect information or by what means as such third parties may use their own cookies to collect information about you.

4: Why we collect the Information

360Medlink collects and process personal data only for legitimate and lawful purposes. These legitimate interests are running and growing our business, performing, and developing our product/services for you, complying with applicable laws and regulations, preventing fraud, marketing, and IT security.

We are collecting your data for several reasons:

  • To better understand your needs
  • To improve our services and products.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customize our products according to online behaviour and personal preferences.

You have the absolute right to object to the processing of your personal data for direct marketing purposes. For instructions on how to object, please see below under “Opt-out Policy”.

5: How the Information is used

360Medlink will use the information you provide to us to better serve you and enhance your experience with the 360Medlink website, among other things. This may include having to modify or copy such information, such as images or textual or narrative content you provide, to provide you with a seamless and enjoyable experience.

Toward these ends, you consent to our use and disclosure of any information submitted to us via the 360Medlink website, information collected when you access the 360Medlink website in any manner, or information collected through your use of our other products and services, and you acknowledge that you have no expectation of privacy, confidentiality, or privilege in such information.

360Medlink will use Personal Data

  1. to market our products and services.
  2. to provide services and products requested by customers/clients.
  3. to enable our vendors and contractors to provide and assist us in the marketing, operation, and analysis of our products and other services.
  4. Conduct research and analytics.
  5. Make suggestions and recommendations.
  6. Monitor, administer, and enhance our Services, including troubleshooting, data analysis, testing, research, statistical, and survey purposes
  7. Enhance the safety and security of our Services, business, and users.
  8. Perform audits and protect or exercise our legal rights or defend against legal claims

If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem.

360Medlink may make your information available on its website and visible to other users or visitors to the 360Medlink website. For instance, subject to certain preferences and permissions as to visibility you will be allowed to make, the information you provide about yourself in response to questionnaires on our site may be made available to others. As such, other users of our website may be able to personally identify you based on your information made available on our site.

360Medlink employs or contracts with other third parties, companies, or individuals to perform certain functions or services on its behalf. Examples of these services from such third parties, companies, or individuals, may include ID verification, electronic document signing, payment storing and processing, sending postal mail and e-mail, engineering and product development, escrow services, disbursement of funds, analyzing data, providing marketing assistance, custodial services, broker dealer-related compliance services and providing customer service. As such, these third parties, companies, or individuals may have access to your Personal Data as needed to perform their functions or services and may not use it for other purposes.

360Medlink may also use and disclose your Personal Data: To investigate and help prevent potentially unlawful activity or activities that threaten the integrity of our products, services, or network; to protect and defend our rights or property or the rights or property of others; as required by courts or administrative agencies; and in connection with a financing, sale, merger, or reorganization of 360Medlink business or assets. Any successor in interest to our business would acquire the information we maintain, including your Personal Data, and may alter the terms of this Privacy Notice.

We might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets and you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We may also share your Personal Data with our affiliates for purposes consistent with this Privacy Policy.

360Medlink may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of 360Medlink, (iii) act in urgent circumstances to protect the personal safety of users of the website or the public against fraud or other harm, or (iv) protect against legal liability.

360Medlink does not and will not sell any of your Personal Data to any third party for purposes of advertising, soliciting, or telemarketing.

6: Use of Cookies, Log Files and Tracking

Cookies:

We employ cookies and similar technologies to keep track of your local computer’s settings such as which account you have logged into and notification settings. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits. We may expand our use of cookies to save additional data as new features are added to the service.

We may use third-party website analytic tools such as Google Analytics on our products to collect certain information concerning your use of our services. However, you can disable cookies by changing the browser settings.

Log Files:

As is true of most products and services 360Medlink gathers certain information automatically and store it in log files. This information includes Internet Protocol (IP) address, browser type, internet service provider, (ISP), referring/exit pages, files viewed on our products/services (2.g., HTML pages, graphics, etc.,) operating system, date/time stamp, and clickstream data.

We use this information to analyse trends, track customers movements around our website, products and services and gather demographic information as a whole.

7: Third-Party Companies and Services

360Medlink website contains links to other websites and services not maintained by 360Medlink. In addition, other websites and services may also reference or link to the 360Medlink website. We encourage you to be aware when you enter or leave our website/services/products, or surf the Internet, and to read the privacy statements of each website and service that you visit. We do not endorse, screen, or approve, and are not responsible for the privacy practices or the content of, other websites or services.

We may share your Personal Data with third parties in the following categories, for purposes consistent with those listed above: identity verification service providers, operational service providers (such as data storage, accounting, email, engineering and product development, IT, escrow processing, and invoicing), law enforcement agencies and regulators, and advertising or marketing service providers.

8: Safeguarding and Securing the Data

360Medlink follows industry standards on Information Security management to safeguard sensitive information, such as employee details, any personal information entrusted to us, and intellectual property. Our information security systems apply to people, processes, and information technology systems on a risk management basis.

We use reasonable efforts to secure access to Personal Data in our possession, including bank-level encryption, support instant identification and account verifications, and partner with Symantec and McAfee monitoring to ensure that you have a safe experience on 360Medlink, but will not be liable for any failure to safeguard such information, whether inadvertent or otherwise. Personal Data is also stored with third parties who have informed us that they also use reasonable efforts to secure access to Personal Data, but we will not be liable for the failure of any third party to safeguard Personal Data, whether inadvertent or otherwise.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Wherever appropriate, we obfuscate and/or encrypt information in our systems and/or during information transfer.

The security of your personal information is important to 360Medlink but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure, however. While we strive to use commercially acceptable means to protect your personal information, therefore, we cannot guarantee its absolute security.

We utilize third-party service providers who may store on their server’s social security numbers, addresses, electronic signatures, and payment information.

It is important for you to protect against unauthorized access to your password and to your computer/device. Be sure to log off when finished using a shared computer/device

9: Opt-Out Policy Clause

We may at times send you e-mail communications with marketing or promotional materials. If you prefer not to receive such marketing or promotional e-mails from us, or have your Personal Data used for any other direct marketing purposes, you have the right to opt-out and may unsubscribe completely by clicking the appropriate links at the bottom of the emails, managing your preferences on the website, or contacting us on the platform or over email. Please note that opt-out requests may take up to one (1) week to process. Please also note that at times we may need to send you e-mail communications that are transactional in nature such as service or termination announcements or payment confirmations which are communications you will not be able to opt-out of.

If, after submitting a request to opt-out, you affirmatively subscribe to receive e-mails on individual offerings, issuers, or other focused subject matters, you will no longer be deemed to have opted out of those specific communications. You will, however, remain opted out for all other marketing and promotional e-mails.

You will be able to modify the information concerning your account by visiting the website and editing any information you wish to change. You will be able to change your e-mail address, password, contact information, or other login information by visiting your account’s settings page subject to site policy. If you wish to delete your account or need help modifying account information, please contact us at info@360Medlink.com.

10: Contact US

If you have any questions about this Privacy Policy or the Services, please contact us at info@360Medlink.com.